1- Privacy Policy
Privacy Policy
Effective date: [Insert Date]Eurotherapy Online (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and share your information when you use our Platform https://eurotherapy.online.
1. Data We Collect
– Personal information: name, contact details, account data.
– Special category data: information related to your mental or physical health, only collected with your explicit consent.
– Technical data: IP address, browser type, usage data.2. How We Use Your Data
– To provide and manage therapy sessions and bookings.
– To comply with legal obligations.
– To improve our services and user experience.3. Legal Basis
We process your personal data under UK GDPR on the basis of your explicit consent, the performance of a contract, and our legitimate interests where applicable.4. Data Sharing
We only share your personal data with:
– Independent therapists providing services on the Platform.
– Service providers (IT, payment processing, secure communications).
– Regulatory or legal authorities when required by law.5. International Transfers
If we transfer data outside the UK, we ensure adequate safeguards in compliance with UK GDPR.6. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes we collected it for or as required by law.7. Your Rights
You have the right to access, rectify, erase, restrict or object to the processing of your data, and to withdraw consent at any time.
Contact: info@eurotherapy.online.8. Security
We implement appropriate technical and organisational measures to protect your data.9. Cookies
See our [Cookie Policy] for details.10. Changes to this Policy
We may update this policy. The updated version will be posted on this page.Contact:
Eurotherapy Online – 13 Harley Street, London, England
Email: info@eurotherapy.online
2- Cookie Policy
Cookie Policy
We use cookies and similar technologies on our Platform to improve your experience, analyse site traffic and ensure our services function properly.
What Are Cookies?
Cookies are small text files stored on your device.Types of Cookies We Use:
– Strictly necessary cookies (essential for operation).
– Analytics cookies (to improve performance).
– Functionality cookies (to remember your preferences).Managing Cookies:
You can manage or disable cookies in your browser settings. Some cookies are necessary for the Platform to function and cannot be turned off.By continuing to use our Platform, you consent to our use of cookies as described in this policy.
3- Medical Disclaimer / Informed Consent
Medical Disclaimer and Informed Consent
The information provided on this Platform is for general information only and is not a substitute for professional medical advice or emergency care.
Emergency Situations:
If you are experiencing a crisis or suicidal thoughts, call emergency services immediately. In the UK dial 999 or contact Samaritans at 116 123.Therapy Services:
Therapy sessions provided through Eurotherapy Online are delivered by independent, qualified therapists. Eurotherapy Online is not responsible for the professional advice given by therapists.Consent to Treatment and Data Processing:
By booking a session, you give your explicit consent to receive therapy online and for us to process your health-related data as required to deliver the service.
4- Cancellation & Refund Policy
Cancellation and Refund Policy
Right to Cancel:
Under the UK Consumer Contracts Regulations 2013, you may have the right to cancel a booking within 14 days of purchase unless the service has already been provided.Cancelling Sessions:
You may cancel or reschedule your session up to [X hours] before it starts without penalty. Cancellations after this period may be charged.Refunds:
Refunds will be processed to the original payment method within [X] days, subject to these terms.
6- Complaints Policy
Complaints Policy
We aim to provide a high-quality service. If you have a complaint, please contact us at info@eurotherapy.online with full details. We will acknowledge your complaint within [X] working days and aim to resolve it promptly.